FREQUENTLY ASKED QUESTIONS
Does
OnlyOne Replace my Existing Numbers?
No. You keep your home, business, and cell numbers. As a subscriber you use
the OnlyOne service to "point" to where you want to take your
calls, business, cell, or home.
What if I'm not available for a phone call?
OnlyOne provides every subscriber with various "statuses" that
designate your availability. You may be in a meeting, traveling, or, you
just may need some personal or family time (nothing wrong with that). You
decide if you are available, and then you "set" your status that
chooses the greeting that your callers will hear.
How will callers learn I'm not available?
OnlyOne has a set of standard statuses when you cannot take a call. These
are "in a meeting," "traveling," "on
vacation," and "unavailable at this time." OnlyOne's
professionally recorded prompts inform callers of your status and then
politely asks them to leave a message. You can also record customized
statuses that the caller will hear, when you want to convey specific
information, such as a specific trade show, conference or off-site meeting.
What happens if I'm "statused" as unavailable, but a family
member or special client needs to talk to me right away?
OnlyOne understands that certain people should be treated special.
Therefore, your OnlyOne service automatically comes with a VIP code you
choose and then give to certain people (e.g. family members, care-givers,
special clients, etc.). Even if you are in a meeting, or
"unavailable," these individuals can be passed through immediately
when they enter the VIP code.
Can OnlyOne help me save money?
Yes, in a couple of ways. In today's busy environment, business
professionals often give colleagues and clients multiple numbers in order to
contact them. Callers are confused and uncertain as to the "best"
number to call, so invariably, they call the cell phone. With OnlyOne, the
subscriber chooses when to take calls on his/her cell phone. If you
are at your office or at home, it simply does not make sense to use your
cell phone. Therefore, you control your cellular minutes which can decrease
your cellular bill. (Plus, you'll have a more clear conversation using a
landline.) Another area of savings relates to faxing. Since your OnlyOne
account can substitute as a fax machine, you will never again need to
purchase, or maintain a fax machine (and in some cases, eliminate your fax
line and/or any rollover lines). In addition, if you have more than
one voicemail box, an answering service, e-fax, pager or are paying for
customer calling features on your home or business lines, you can eliminate
all of these service and their associated costs. There is also the
"soft" savings that comes from saving time, becoming more
efficient by streamlining communications, and increasing customer loyalty by
treating them with greater promptness and respect. You may also find
yourself recouping lost revenue from customers who are having a more
positive experience communicating with you.
Do I have to purchase any kind of equipment or computer interface?
No. OnlyOne is a service - as long as you have a phone and computer you're
fine. You do not have to change any of your current phone services or
contracts and there is no special hardware or software needed for your
computer.
Will OnlyOne replace my home answering machine or my company's voice
mail?
Once business associates, clients and family use your OnlyOne number as the
primary means of contact, you will effectively eliminate the need for any
other voice mail (or voice message-taking) device. You will need to
encourage callers to use your OnlyOne as your primary number and eliminate
any other voicemail systems or services you currently have.
How do I change my status?
With the touch of a button or the click of a mouse, you can change your
status from any phone or through our website (via a password-protected
area). We can show you how to turn your cell phone into a "remote
control" device where you can easily change your status with a single
touch of a button.
What type of computer do I need in order to have the OnlyOne service?
Actually, you don't need a computer to put the power of OnlyOne to work for
you. Most OnlyOne features focus on making person-to-person voice
communications easier. Your computer needs to be connected to the internet
in order to receive documents that are faxed to you. These arrive in your
e-mail as either a .pdf or .tif file and are easily opened by most
computers. You can also listen to your voice messages, directly from your
computer. In order to do this, your computer needs the appropriate sound
card and the ability to open a sound file (.wav format). Your computer will
also allow you to view your calls, control your settings and other options
from the password-protected area of our website.
Many people have my old numbers. So what do I do?
Your business associates and family will still be able to reach you at your
current numbers if they choose. Simply start giving out your 'OnlyOne
Number' to everyone, and encourage business associates, clients and
family to begin using your OnlyOne number as your primary number (instead of
your business, cell or home number). When someone calls a number other than
your OnlyOne, mention that they should start using your 'OnlyOne Number' as
it will always reach you when available. It is also advisable to change your
voicemail greetings on your old numbers to announce your new OnlyOne number.
The transition period will not be immediate, but this small effort is worth
the convenience for you and your callers.
Can
I use an existing number that I already have?
In many instances, Yes. We can "port" your number from
either a cell carrier or landline if it fits our "footprint".
When a number is ported, it is automatically canceled from the previous
carrier and you could have contractual obligations with that carrier.
There are several variables involved and porting into our system takes
longer than many expect. Please contact us for more information about
porting an existing number.
Is OnlyOne hard to use? How long does it take someone to learn all the
prompts and options?
OnlyOne is extremely easy to use. We can send you a phone interface User's
Guide which can fold to a business card-size to fit in your wallet. The
system prompts are very simple, and if you are ever not sure what to do,
just wait a moment and the system prompts will guide you. There is also a
simple on-line administrative menu that lets you modify your account via
computer. Also see our Users Guide here.
How does the OnlyOne fax capability work?
Your OnlyOne account can substitute as a fax machine for all fax documents
that you receive. From the senders' point of view, they are simply sending a
document to another fax machine. There are no special instructions to give
out. Your OnlyOne account automatically recognizes and accepts the
fax, converts it to either a .tif or .pdf file and e-mails it to your
regular e-mail address. You simply open up the file by double-clicking
the icon. If you want to print the document, simply send it to your usual
printer. You can also store it on your computer or forward it to another
colleague through e-mail.
What
does the monthly fee not include?
Your OnlyOne service has the ability to make affordable domestic long
distance calls, or forward fax documents to another fax machine anywhere in
the U.S.. A long distance usage fee per minute may apply.
I
currently have an 8XX number. Can I transfer my 8XX number to OnlyOne?
Yes. There is no problem transferring your current 8XX number to your
OnlyOne account.
How much does OnlyOne cost?
Pricing varies by service, city and area. Email or contact
us for a quote.
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Remember,
with all of our services, there is:
NO
equipment to buy, NO hardware or software to install and NO Contracts!
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One
Number for Business & Personal Voice, Fax is just a start ...
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» Easy
Operation » VIP Caller Service » Single Voicemail box
» Message Notification
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» AutoAttendant
» Call
Screening » Call
Transfer to any phone number » Control Cell minutes
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» Fax
to Email » Voicemail to Email » Broadcast voice
messaging » Add phone numbers in other Markets
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» Connect
Voicemail systems together » Find me/Follow me Service »
Advertising on Hold
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» Return
calls directly from voicemail » Record calls » Music on
Hold » Track your calls
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